Contact Nova Alliance Bank®

If you have a query or complaint relating to the operations of your account or a product or service we have provided to you, you should contact us. If you are not satisfied with the information or response given to you by one of our staff, you should ask to speak with the Manager.

If you are not satisfied with the response provided by Nova, you do have the option of referring the matter to Bendigo Bank’s Customer Advocate. As an authorising licensee of Nova, Bendigo Bank’s Customer Advocate will impartially assess your complaint, keep you informed of the progress and provide you with a response.
Bendigo Bank’s Customer Advocate can be contacted by:
Phone: 1300 139 572 (+61 3 5485 7919) between 8.30am and 5pm Victorian time, weekdays
Email: customeradvocate@bendigoadelaide.com.au
Post/letter: write to Customer Advocate, PO Box 480, BENDIGO VIC 3552

If however, in spite of our best efforts, you are still not satisfied, you have access to the Financial Ombudsman Service (FOS). The FOS independently and impartially resolves disputes between consumers, including some small businesses, and participating financial services providers. The FOS can be contacted via:
Financial Ombudsman Service
GPO Box 3
MELBOURNE VIC 3001
Phone: 1300 780 808, (03) 9613 7366
Fax: (03) 9613 6399
Email: info@fos.org.au (general enquiries only)
Website: www.fos.org.au

If you would like to contact us via the website, please use the form beneath the following address details.

 

Address 3/71 King Street
Newcastle NSW 2300

Hours Mon-Fri 9:00-4:30

PO Box 789
Newcastle
NSW 2300

map

Telephone (02) 4926 1428
(02) 4926 1751
Fax (02) 4929 4751
E-mail info@novaalliancebank.com.au
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NOVA Mutual Limited ACN 087 650 440 (NOVA) is an agent of Bendigo and Adelaide Bank Limited (Bendigo Bank) ACN 068 049 178 AFSL/Australian Credit Licence 237879 in the distribution of NOVA Alliance Bank® branded products and services. NOVA also has arrangements with other third parties as detailed in the Financial Services Guide.

NOVA Alliance Bank® branded deposits and loans are deposits and loans of Bendigo Bank. This website provides general advice only and information has been prepared without taking into account your objectives, financial situation or needs. We recommend that you seek independent advice before making any decisions based on this information. Consider the relevant disclosure documents, which includes terms and conditions for the various NOVA Alliance Bank® products and services as this information is relevant when deciding whether to acquire or hold an NOVA Alliance Bank® product. NOVA  Alliance Bank® is a trade mark of Bendigo Bank.