Contact Nova Alliance Bank®
If you have a query or complaint relating to the operations of your account or a product or service we have provided to you, you should contact us. If you are not satisfied with the information or response given to you by one of our staff, you should ask to speak with the Manager.
If you are not satisfied with the response provided by Nova, you do have the option of referring the matter to Bendigo Bank’s Customer Advocate. As an authorising licensee of Nova, Bendigo Bank’s Customer Advocate will impartially assess your complaint, keep you informed of the progress and provide you with a response.
Bendigo Bank’s Customer Advocate can be contacted by:
Phone: 1300 139 572 (+61 3 5485 7919) between 8.30am and 5pm Victorian time, weekdays
Post/letter: write to Customer Advocate, PO Box 480, BENDIGO VIC 3552
If however, in spite of our best efforts, you are still not satisfied, you have access to Australian Financial Complains Authority (AFCA). AFCA independently and impartially resolves disputes between consumers, including some small businesses, and participating financial services providers. AFCA contacted via:
Australian Financial Complaints Authority Limited
GPO Box 3
MELBOURNE VIC 3001
Phone:1800 931 678
Fax: (03) 9613 6399
If you would like to contact us via the website, please use the form beneath the following address details.
|Address||3/71 King Street
Newcastle NSW 2300
Hours Mon-Fri 9:00-4:30
PO Box 789
|Telephone||(02) 4926 1428
(02) 4926 1751
|Fax||(02) 4929 4751|