Customer Owned Banking Code of Practice

                                                                                  Understanding financial abuse

Financial abuse occurs when one person manipulates another to control their finances and property without their consent.

It can happen to anyone, no matter how old, or how much money they have.

We recognise that it may be difficult for you to seek assistance. If you feel you’re in a financially abusive situation, please do not hesitate to speak to any member of our staff.

If you or someone close to you is in immediate danger, dial 000.

To learn more about how we can help, click here.

NOVA Mutual Limited ACN 087 650 440 (NOVA) is an agent of Bendigo and Adelaide Bank Limited (Bendigo Bank) ACN 068 049 178 AFSL/Australian Credit Licence 237879 in the distribution of NOVA Alliance Bank® branded products and services. NOVA also has arrangements with other third parties as detailed in the Financial Services Guide.

NOVA Alliance Bank® branded deposits and loans are deposits and loans of Bendigo Bank. This website provides general advice only and information has been prepared without taking into account your objectives, financial situation or needs. We recommend that you seek independent advice before making any decisions based on this information. Consider the relevant disclosure documents, which includes terms and conditions for the various NOVA Alliance Bank® products and services as this information is relevant when deciding whether to acquire or hold an NOVA Alliance Bank® product. NOVA  Alliance Bank® is a trade mark of Bendigo Bank.